A Full range of Support Services

We can assist in any or all aspects of the operation and maintenance of your EMR or practice managment system:

From selecting the right vendor, managing the installation process, installing the necessary hardware to live support, we will be there for you. Once you are live with your new system, you may use are central monitoring service from Technology Solutions of America. Through this service, we provide you support technicians who monitor your systems remotely and are automatially alerted for failures in any of the computers, operating systems, or networking equipment. We also remotely update all your computers with antivirus and security updates.

If you already have a practice management system, you know that most problems are not with the software. A call to their support line many times points to a hardware problem, which they cannot help you with. Our help desk support staff will quickly diagnose the problem. If it is hardware related, we can either repair it remotely, walk you through the procedure, or dispatch a technician to your site. If it is software related, we will transfer the call to your software vendor, explain the problem, and will follow it thorough resolution.